[6217] Service Delivery Manager

Start date: Negotiable
Clearance: NATO Secret or equivalent
Location: Braine L'Alleud, Belgium

Requirements:
• Service Management: Strong Service (Delivery) Management experience with at least ITIL Foundation and Intermediate Certifications certified in either Service Design/PPO, Service Transition/RCV, Service Operation/OSA, Service Strategy/SOA and or Continual Service Improvement; or latest versions;
• Developing/Improving Service Models, support documentation for operations, maintenance and training along with providing recommendations and actioning Continuous Service Improvements;
• Demonstrable of experience as a line manager and provide evidence of having the ability of being a motivator and mentor;
• Thorough experience in Service Transition, Configuration Management and Change Management processes and tools;
• Experience in roles requiring significant business and managerial skills, such as: contingency planning and implementation; budget planning & control, preparation, and execution;
• Managing small scale projects for the implementation of CIS services related to network monitoring and network performance management services; Managing, leading, and mentoring a team.
• Experience in roles with requirement to display report writing and presentation skills

Desirable:
• Service Management professional: ITIL Expert /Managing Professional with strong experience of management of service, Service Design, Transition and Continuous Service Improvement of services
• Proven success in Service Delivery an operational, technical team lead and service manager;
• Strong demonstratable experience in Continuous Service Improvements
• PRINCE 2 Foundation level or PMI PMP;
• MSP Foundation
• Management of Risk Foundation;
• Demonstrable evidence in maintaining knowledge of advances in Information Technology;
• Familiarity with military telecommunications and information systems; VLF to Satellite EHF